Practice Charter Standards

The practice is party to the Health And Social Care Guide for Wales which tells you how you can get more information about healthcare services.
A copy is available at the reception desk.

Suggestions, Complaints, & Compliments

We welcome suggestions for improving our services.
There is a ‘suggestion box’ in the reception area for this use and we would be happy to hear from you.

Should you be unhappy about any aspect of our services, we would again like to hear from you.

The practice operates within the standard NHS complaints procedure and should you wish to make a complaint the practice manager will be more than pleased to discuss the issue with you.
However, if you feel that you require further advice or that your complaint needs to be referred to a higher level, please contact the Chief Executive at Swansea Local Health Board.

If you need help in making a complaint, the local Community Health Council will provide you with free advice and support.

For further information on how to deal with a complaint, leaflets are available at reception.

The practice welcomes compliments from patients.
Acknowledgment of thanks for the quality service of care we continually aim to provide for our patients is much appreciated.

Confidentiality and Data Protection

All members of the practice team are bound by strict rules of confidentiality.

The practice is registered under the Data Protection Act and will not divulge any patient information to anyone without the patient's express written consent.
This rule includes meeting the request for the release of any patient information to an outside third party.

The practice must have clear indication and written consent prior to the release of any information.

Swansea Local Health Board

Should you have any queries regarding the health care services we at Princess Street surgery provide, please contact our Local Health Board at:

Swansea Local Health Board
Kidwelly House, Charter Court,
Phoenix Way, Llansamlet, Swansea SA7 9FS
Tel: 01792 784800