How do I...
Contact NHS Direct Wales?

If you require health information or advice, please contact NHS Direct Wales on 0845 4647. Further information may be obtained by visiting their website; www.nhsdirect.wales.nhs.uk

How do I...
Make An Appointment?

If you wish to arrange an appointment, please call into or telephone the surgery between the hours of 9.00am - 12 noon and 2.00 - 6.00pm.

In an effort to keep waiting times to a minimum, doctors allow up to 10 minutes maximum for each appointment and every effort should be made to keep to appointment times.
If you feel that your appointment may take longer, prior notification will be required.

Should a patient request to be seen by a named doctor we will endeavour to meet your request when possible.
The appointment system is designed to assist in the smooth running of the surgery, but should you need to be seen urgently, this can be arranged, although not always with the doctor of your choice.

Patients who are unable to attend an appointment must contact the surgery to cancel, thus freeing the appointment for another patient.

The practice operates a monitoring programme and patients who constantly fail to attend appointments may be removed from the list.
Please be prepared to help us by giving the receptionist as much information as possible as this will assist the receptionist in identifying an emergency appointment.

Ill children will always be seen as soon as possible and will usually be seen quicker if brought to the surgery than if a home visit was requested

Out-of-Hours Service

If you need to contact a doctor out of normal surgery hours, please contact the out-of-hours service on 0845 850 1362.
This service is commissioned by Swansea Local Health Board and is responsible for your care between the hours of 6.30pm and 8.00am Monday to Friday and during the weekends and all bank holiday periods.

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Obtain Telephone Advice?

We aim to answer the telephone promptly and efficiently.
Telephone lines are busy between the hours of 9.00 - 10.00am and 2.00 - 3.00pm, and we ask that you please avoid calling for non-urgent matters between these times.

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Obtain A Home Visit?

Home visits are made for medical reasons only to the genuinely housebound and those patients with serious illness who may be at risk if they traveled.
All requests should be made before 10.30am unless there is an emergency.

Requests are triaged by reception staff, therefore please be prepared to help us by giving her as much information as possible. This will assist the doctor is assessing medical needs.

The doctor on-call will contact the patient and assess the request. Lack of transport is not considered a valid reason for a home visit.

Please note that patient care is best deal with at the surgery as the doctor has access to full medical records and facilities for examinations and treatment.

Emergency Calls

Outside normal surgery hours a doctor is always available to deal with emergencies.
Please telephone the surgery in the usual manner for information on how to contact the doctor or the doctors' deputising service.

After 6.30pm and during weekends and bank holidays the doctor attending will be from the OOH service.

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Obtain a Repeat Prescription?

You can come to surgery and order your repeat prescription during normal surgery opening hours or you can write to us enclosing a stamped, addressed envelope.

Telephone requests for repeat prescriptions can be made via the designated prescription line, 01792 894443, which is open between 9.00 - 11.30am and 2.00 - 3.30pm.
Outside these hours, this prescription line is used as an emergency line.

In addition, you may e-mail your request to our practice manager. Please enquire at reception for further details.
You must allow 48 hours between making your request and collection.

Repeat prescriptions will only be issued for medication which is currently being prescribed to you by a doctor.

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Register as a Patient?

The practice serves the area of Gorseinon and its boundaries as outlined on the map within the website.
To register as a patient, please bring in your medical card or ask at reception for a registration form.

It is our policy to invite all new patients for a health check.
Please note that we can only accept patients who live in our practice area.

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Change my Personal Details?

It is important that you notify us immediately of any amendments to your personal details, ie change of surname, address or telephone number.
Failure to do so may result in administrative errors which may in turn affect patient care.

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Obtain Test Results?

Test results are available Monday to Friday between 3.00 - 5.00pm only.

In line with patient confidentiality, test results will only be released to the patient.
In the event of a carer or guardian requesting a result on behalf of a patient, prior written consent must be obtained from the patient.